entrustIT score high in annual customer satisfaction survey

In our 2013-14 customer satisfaction survey, entrustIT scored highly with customers, more than 95% expressing high levels of satisfaction with product, service and support.

“In a year when we were also striving for ISO9001 & ISO27001 certification this was a pleasing result”, comments Managing Director Jeff Dodd, “however we aren’t complacent and will be looking to drive the results even higher in the year to come.”

As part of the survey results, entrust virtual Desktop users were asked to make suggestions to assist with future development and many responded positively. A number will now be asked to work with us to see their suggestions become a reality.

entrustIT attain ISO 9001 and ISO 27001 accreditation

entrustIT are pleased to announce that we have achieved the ISO 9001:2008 Quality Management standard and the ISO 27001:2013 Information Security standard following an audit in April 2014.

Gaining both certifications is a landmark in the development of the business. Managing Director, Jeff Dodd comments : “Achieving both standards in parallel sends a clear message to our customers and resellers that we are committed to the very highest standards of service delivery and security. I am delighted that our team’s considerable efforts have been rewarded

Although the entrustIT datacentre facilities have always been ISO 27001 certified, achieving the certification at an organisational level demonstrates that information security is at the heart of the entrustIT business processes. As organisations become more highly regulated, having a service delivery partner with the “Gold Standard” for process and security will become ever more important.

ISO27001 Logo

New WindowsXP vulnerability hits – no patch coming.

Less than 3 weeks after support was withdrawn, a windowsXP vulnerability effecting Internet Explorer versions 6 though 11 has surfaced.

The security flaw puts almost all Internet Explorer users at risk and could let hackers gain full user permissions over remote computers, allowing them to install programs, and view and delete data.

While those with more modern version of Windows can expect a patch to fix the problem within a couple of weeks, those with Windows XP won’t…because all support for XP ended on the 8th April 2014.

The clear message – if you’re still using XP in any meaningful way you need a plan for migration urgently. This is only the first unpatchable vulnerability. Perhaps now’s the time to consider a Virtual Desktop solution?

Floods not a barrier to hosted desktop workers

It’s almost impossible at the moment to switch on the television and not be bombarded with pictures of the flood misery facing inhabitants of the Thames Valley or the West Country as a result of the relentless, unremitting winter rain.

The loss of the train line at Dawlish, Cornwall effectively severed a main artery into that part of the country and understandably received a lot of attention.  What’s been less well reported on is the chaos being caused to commuters in the Thames Valley, many of whom are finding that their commuter train services have been slashed by 80% as a result of the floods.

Flood prevents trains operating

So, how are these people going to get into work? They probably won’t. Unless their company or organisation is one of the enlightened ones that have a sensible plan for home working / mobile working – perhaps providing a virtual desktop environment.

At least with a virtual desktop, you can work from home as if nothing had happened. At least until the Thames sluices in through the house and cuts off the internet…

Food for thought.

To find out more about how a virtual desktop solution could help your organisation in a flood, get in touch.

 

500 Million Windows XP users need to migrate before April 2014

At midnight on the 8th April 2014 all Microsoft support for Windows XP (& Office 2003) will cease.

After support ends, there will be no new security updates, non-security hotfixes, free or paid assisted support options, or online technical content updates. Continuing to run Windows XP in your environment from April 8, 2014 exposes your company to potential security risks, as unsupported and unpatched environments are vulnerable to security threats that are constantly evolving, even as your PC operating system has been freeze-dried.

Over time :

  • Windows XP will gradually become less and less secure as malicious software targets what will then be an open door
  • More and more new devices will be incompatible with your PC estate as manufacturers drop their own support for Windows XP in favour of newer operating systems.

According to Gartner, the global installed base of PCs at the end of 2013 will be 1.63 billion units. Given that approximately one-third of those PCs are still running Windows XP, that means that with 6 months to go, almost 500 million machines remain to be upgraded or replaced.

That’s roughly 2.5 million units per day between now and midnight on the 8th April 2014.

Viruses, ransomware, worms, Trojans, keystroke-loggers and anything else written to hack, infect, snoop or steal from users on Windows XP on or after April will live without fear of Patch Tuesday.

Running vulnerable systems that could potentially expose customer data  in regulated markets could land businesses with a big-fat compliance bill, privacy lawsuit or a slap on the wrist from regulators.

Those who have clung onto Windows XP this long may also have made their problems larger, as moving is no longer just a simple upgrade. Such has been the leap in hardware requirements for Windows 7 or 8 that your corporate “beige box” probably won’t be able to cut it unless its less than 3 years old.

If you’re sat looking at your expansive estate of Windows XP workstations and hoping for comfort we can offer only that you’re unlikely to be on your own on 8th April. Plenty of companies, even those who are upgrading, will miss the date. Amongst the late movers are the UK Health Service (85% of their PC estate) and HMRC (85,000 PCs).

What should you do?

Well, obviously you need to migrate away from Windows XP and that means beginning your preparation now.

As you’re going to re-invest in Windows and MS Office then now might be the time to evaluate Hosted Desktop as a solution to your IT needs. You get resilient, managed IT services and a commitment to keep you current plus your client devices do not have to be as capable (or expensive)

There is no question that Windows XP has been an outstanding operating system for most of its 13 years, however, the world has moved on. Have you?

Get in touch if you’d like more information on how to migrate before the deadline and to find out whether Hosted Desktop could be a fit for your organisation.