Virtual Desktop customers gain control of support issues

Virtual desktop providers, entrustIT have provisioned a web based support system allowing customers to view service status updates, browse a knowledge base and report new issues to the support team.

As well as creating new support tickets, an entrust user will be able to track the progress of their existing tickets and exchange information with entrust support. Customer administrators can see all tickets for their organisation.

The Support System can be found here and will require an entrust UserID and Password.

Hosted desktop sister service launches – www.supportdeskservice.com

entrustIT are pleased to announce the launch of a completely new service to IT professionals, Hosted Desktop resellers and large corporates – www.supportdeskservice.com.

Designed to augment or replace an existing support desk function, SupportDeskService offers pay-as-you-consume IT support on a white label basis.

www.supportdeskservice.com

If you’re finding that your support desk is overstretched at peak times but under-utilised at others

or

if resourcing for peak activity would leave your overstaffed for the remainder of the day then www.supportdeskservice.com could be for you.

  • Flat rate charge “per issue” handled
  • Low minimum levels
  • Extends the reach of your organisation.

For more information, go to the website