entrustIT attain ISO 9001 and ISO 27001 accreditation

entrustIT are pleased to announce that we have achieved the ISO 9001:2008 Quality Management standard and the ISO 27001:2013 Information Security standard following an audit in April 2014.

Gaining both certifications is a landmark in the development of the business. Managing Director, Jeff Dodd comments : “Achieving both standards in parallel sends a clear message to our customers and resellers that we are committed to the very highest standards of service delivery and security. I am delighted that our team’s considerable efforts have been rewarded

Although the entrustIT datacentre facilities have always been ISO 27001 certified, achieving the certification at an organisational level demonstrates that information security is at the heart of the entrustIT business processes. As organisations become more highly regulated, having a service delivery partner with the “Gold Standard” for process and security will become ever more important.

ISO27001 Logo

500 Million Windows XP users need to migrate before April 2014

At midnight on the 8th April 2014 all Microsoft support for Windows XP (& Office 2003) will cease.

After support ends, there will be no new security updates, non-security hotfixes, free or paid assisted support options, or online technical content updates. Continuing to run Windows XP in your environment from April 8, 2014 exposes your company to potential security risks, as unsupported and unpatched environments are vulnerable to security threats that are constantly evolving, even as your PC operating system has been freeze-dried.

Over time :

  • Windows XP will gradually become less and less secure as malicious software targets what will then be an open door
  • More and more new devices will be incompatible with your PC estate as manufacturers drop their own support for Windows XP in favour of newer operating systems.

According to Gartner, the global installed base of PCs at the end of 2013 will be 1.63 billion units. Given that approximately one-third of those PCs are still running Windows XP, that means that with 6 months to go, almost 500 million machines remain to be upgraded or replaced.

That’s roughly 2.5 million units per day between now and midnight on the 8th April 2014.

Viruses, ransomware, worms, Trojans, keystroke-loggers and anything else written to hack, infect, snoop or steal from users on Windows XP on or after April will live without fear of Patch Tuesday.

Running vulnerable systems that could potentially expose customer data  in regulated markets could land businesses with a big-fat compliance bill, privacy lawsuit or a slap on the wrist from regulators.

Those who have clung onto Windows XP this long may also have made their problems larger, as moving is no longer just a simple upgrade. Such has been the leap in hardware requirements for Windows 7 or 8 that your corporate “beige box” probably won’t be able to cut it unless its less than 3 years old.

If you’re sat looking at your expansive estate of Windows XP workstations and hoping for comfort we can offer only that you’re unlikely to be on your own on 8th April. Plenty of companies, even those who are upgrading, will miss the date. Amongst the late movers are the UK Health Service (85% of their PC estate) and HMRC (85,000 PCs).

What should you do?

Well, obviously you need to migrate away from Windows XP and that means beginning your preparation now.

As you’re going to re-invest in Windows and MS Office then now might be the time to evaluate Hosted Desktop as a solution to your IT needs. You get resilient, managed IT services and a commitment to keep you current plus your client devices do not have to be as capable (or expensive)

There is no question that Windows XP has been an outstanding operating system for most of its 13 years, however, the world has moved on. Have you?

Get in touch if you’d like more information on how to migrate before the deadline and to find out whether Hosted Desktop could be a fit for your organisation.

Virtual Desktop customers gain control of support issues

Virtual desktop providers, entrustIT have provisioned a web based support system allowing customers to view service status updates, browse a knowledge base and report new issues to the support team.

As well as creating new support tickets, an entrust user will be able to track the progress of their existing tickets and exchange information with entrust support. Customer administrators can see all tickets for their organisation.

The Support System can be found here and will require an entrust UserID and Password.

entrustIT launch North America website

To support the launch of entrustIT (North America), we are pleased to announce the creation  of a US/Canada specific website at www.entrustit.com

The UK site at www.entrustit.co.uk has been re-targeted towards Europe only and content on both sites will become more tailored to the needs of businesses within their target geography over time.

CEO Jeff Dodd commented “almost 35% of our enquiries are now coming from the North American territories so it made good sense to launch a more tailored set of services for businesses in that geography. We expect to complete a similar process for Asia later this year.”

North America website launches

 

 

 

Hosted desktop sister service launches – www.supportdeskservice.com

entrustIT are pleased to announce the launch of a completely new service to IT professionals, Hosted Desktop resellers and large corporates – www.supportdeskservice.com.

Designed to augment or replace an existing support desk function, SupportDeskService offers pay-as-you-consume IT support on a white label basis.

www.supportdeskservice.com

If you’re finding that your support desk is overstretched at peak times but under-utilised at others

or

if resourcing for peak activity would leave your overstaffed for the remainder of the day then www.supportdeskservice.com could be for you.

  • Flat rate charge “per issue” handled
  • Low minimum levels
  • Extends the reach of your organisation.

For more information, go to the website