Virtual Desktop customers gain control of support issues

Virtual desktop providers, entrustIT have provisioned a web based support system allowing customers to view service status updates, browse a knowledge base and report new issues to the support team.

As well as creating new support tickets, an entrust user will be able to track the progress of their existing tickets and exchange information with entrust support. Customer administrators can see all tickets for their organisation.

The Support System can be found here and will require an entrust UserID and Password.

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